FAQ

1. How long does shipping take?

Orders are processed within 1–3 business days. Shipping typically takes 14-30 business days depending on location.

2. How can I track my order?

Once your order ships, you will receive a tracking number via email. You may also use our “Track Order” page for updates.

3. Are your products safe for sensitive skin?

Our devices are designed for general cosmetic use. However, if you have a medical skin condition or sensitivity, consult a healthcare professional before use.

4. Do you offer returns?

Yes. Please review our Return & Refund Policy for full details and eligibility requirements.

5. What if my product arrives damaged?

Contact us within 48 hours of delivery with clear photos of the issue, and we will assist you promptly.